Responsibility for our products and services

Responsibility for our products and services

Our aim is to fully meet our customers’ expectations of our products and services. Quality and safety are fundamental components of our value proposition. For us, quality also means implementing smooth, efficient processes that enable us to use valuable resources carefully. In line with this approach, we also pursue a holistic approach to innovation that encompasses not only products, but also services, processes, technologies and business models.

Allocated material topics

Customer and service orientation
Production and quality management
Innovation

Goals for sustainable development

Our goals – moving forward with ambition

We will develop circular product solutions based on design for recycling, retain product ownership and product life extension by 2030.
We will increase the overall proportion of sustainable materials in our products to 20% by 2030.
We will only use recycled or recyclable materials for our packaging from 2030.
We support our customers in improving their carbon footprint through sustainably designed products and services.

Our progress in 2024/2025

Calculation of the first product carbon footprint for a DEHN product to identify CO2 reduction potential in the use of materials
Received a Best Data Project Award by VOICE for our “Predictable Customer” project to predict the short-term ordering behavior of our customers and the associated sustainable design of the forecasting process in logistics
Presentation of a new surge arrester for special use in HPC and fast charging stations to protect the charging infrastructure for electric mobility

Download Update 2024/25 (PDF, 4,3 MB)

Customer and service orientation

“For us, customer orientation means meeting and, if possible, exceeding our customers’ expectations of our products. We want to offer them tailor-made services. In collaboration with them, we develop innovative and sustainable solutions that meet their needs. This is how we create trust and loyalty.“

Boris Wolff
Chief Sales Officer

Production and quality management

“It has always been the core of DEHN’s corporate philosophy to offer customers safe products with a long service life. Our quality strategy is therefore based on a robust design, fault-free parts and stable production processes. Through preventive analyses and measures, we avoid deficiencies and reduce costs and material consumption. This is in line with our approach that quality and environmental management are closely interlinked in terms of sustainability.“

Gerhard Wittmann
Head of Quality Management

Innovation

“It is very important for us to secure our growth and our position as one of the leading companies in lightning and surge protection. The best way to achieve this goal is to stay one step ahead of the competition. With innovative products and, above all, innovative solutions, we always remain the first choice for our customers.“

Christian Höhler
Chief Technology Officer